Smart TV Guarantee

As part of our continued support to our customers we are pleased to extend the manufacturers 12 month warranty with a 24 month guarantee providing added protection should the equipment suffer a mechanical / electrical failure. The cost of repair shall be limited to the purchase price of the equipment.

Introduction

As part of our continued support to our customers we are pleased to extend the manufacturers 12 month warranty with a 24 month guarantee providing added protection should the equipment suffer a mechanical / electrical failure. The cost of repair shall be limited to the purchase price of the equipment.

We hope that the equipment will be trouble free, however should it fail during the guarantee period please follow the claims procedure detailed below.

Definitions

The words or expressions detailed below have the following meaning wherever they appear.

  • Equipment – Samsung Smart TV
  • Guarantee Period – 24 months from the expiry of the manufacturer’s warranty period.
  • Location – The property situated in the United Kingdom, Channel Islands or Isle of Man
  • Mechanical / Electrical Failure – The sudden failure or breakdown of the equipment which results in the stoppage of its normal functions
  • We, Us, Our – Lets Connect IT Solutions Ltd
What is covered?

We will cover the equipment against mechanical / electrical failure including the cost of parts and labour subject to the terms and conditions stated below.

What is not covered?
  • If the manufacturers / repairers seal is broken then all benefits under the guarantee will cease.
  • Repairs not authorised by us or not undertaken by our appointed engineer.
  • Callout charges where the fault relates to a software or programme error.
  • Unauthorised modifications to the equipment.
  • Consumable or auxiliary items e.g Remote Control Units, Cables, Batteries
  • Accidental, malicious or intentional damage to the equipment.
  • Failure to comply with the manufacturer’s instructions for the care of the equipment.
  • Faults relating to the installation of the equipment, or software
  • Corrupted or conflicting software installed or as a result of a computer virus.
  • Claims relating to maladjustment, incorrect configuration or setting of manual controls or programming.
  • Damage caused by foreign objects or substances.
  • Faults reported under the manufacturer’s warranty period or which relates to a manufacturing fault or recall.
  • Claims arising from the interruption, surge or complete failure of the power supply however caused.
  • Inadequate ventilation of the equipment.
  • Claims arising as a result of normal wear and tear (e.g. fuses, batteries).
  • Consequential loss of any type.
  • Loss of data or information
Claims Procedure

It is vital to obtain cover under the guarantee we are contacted by telephone on 0844 376 8500.

At the time of reporting a fault please have

  • The make, model and serial number of the equipment
  • The nature of the fault
  • Access to the equipment to allow diagnosis of the fault.
General Conditions

It is vital to obtain cover under the guarantee we are contacted by telephone on 0844 376 8500.

At the time of reporting a fault please have

  • The make, model and serial number of the equipment
  • The nature of the fault
  • Access to the equipment to allow diagnosis of the fault.

To find out how to run a salary sacrifice smartphone scheme and increase participation in your employee benefits scheme, simply call us on 0330 2000 231